Shipping policy

This policy applies to the following countries:

• United Kingdom
• United States
• Australia
• Canada
• Ireland
• South Africa

We have designed this policy to make sure you understand our shipping policies and procedures clearly. By ordering from this store, you accept the policies contained herein.

Shipping Costs

Shipping charges are determined by the selected shipping service and delivery location. Please refer to the table below for a detailed breakdown of applicable charges.

Transit, Handling & Order Cut-Off Time

• Order handling time is 1-3 business days (Monday to Friday). 
  
• Order cut-off time will be 17:00 (GMT+01:00). Central European Standard Time (Amsterdam)

Shipping Status:

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Order Changes:

Please notify us immediately if there are any changes to your order. You cannot exchange custom or pre-ordered pieces for other designs.

Item Not Received:

If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at info@zenido.co.uk.

Change of Address

If you need to update your shipping address, please contact us at info@zenido.co.uk or call us at +44 7352 863453 within 24 hours of placing your order. Please note that we cannot change the shipping address once your order is in transit.

Incorrect address

If we return your order because you provided an incorrect address at checkout, you will bear the additional shipping costs.

For further enquiries:

If you have any further questions, please contact our customer service at

Email: info@zenido.co.uk

Phone: +44 7352 863453

Address: Kalf 196, 1509 BC Zaandam, Netherlands

Support: Monday to Friday: 09:00 - 18:00